HIPAA-trained • Client Operations and Phone Specialist
Intake & hand-offs · Dispatch & schedule updates · QA & insight packs · Exception handling · CPRA-aware data flows.
Compliant scripts reflecting your voice and care model. Clear data capture, verification, and time-boxed hand-offs.
Real-time visit changes and confirmations to stakeholders with end-to-end audit trails on every touchpoint.
Checklist QA and weekly insight packs on volumes, SLAs, conversion, and exceptions—tied to corrective actions.
Connect your CRM and care platforms for cleaner hand-offs, unified notes, and measurable outcomes.
Share your goals, schedules, and escalation rules. We’ll co-design call flows and intake scripts that reflect your brand.
We handle answer, intake, and dispatch—24/7—keeping your members, clients, or associates informed and handoffs crisp.
Get interaction details via SMS or email. Clear status, audit trails, and measurable SLAs—always.
We’ll follow up with a brief walkthrough tailored to your operations.
