services — Powered by CareBridge
Live Intake & Qualification
Live Intake & Qualification
Live Intake & Qualification
What It Means for You:
We follow your scripts and eligibility rules to pre-qualify prospects, so your team starts with complete, compliant information.
Secure Call Summaries
Live Intake & Qualification
Live Intake & Qualification
What It Means for You:
Encrypted notes drop instantly into your inbox or CRM—no sticky notes, no gaps.
Real-Time Scheduling
Live Intake & Qualification
After-Hours & Overnight Coverage
What It Means for You:
We book assessments or caregiver shifts while the caller is still on the line, slashing your time-to-care.
After-Hours & Overnight Coverage
Built-In Enhancements (All Optional, Mix & Match)
After-Hours & Overnight Coverage
What It Means for You:
When your office lights go out, CareBridge stays on:
- Live Answering, 5 PM – 8 AM – Calls are promptly picked up by trained specialists who sound like your in-house team.
- Urgent-Issue Triage – Escalations are routed instantly to your on-call contact, ensuring crises don’t wait until morning.
- No Burnout, No Overtime – K
What It Means for You:
When your office lights go out, CareBridge stays on:
- Live Answering, 5 PM – 8 AM – Calls are promptly picked up by trained specialists who sound like your in-house team.
- Urgent-Issue Triage – Escalations are routed instantly to your on-call contact, ensuring crises don’t wait until morning.
- No Burnout, No Overtime – Keep your core team fresh while clients and caregivers still receive real-time support.
Education & Quality
Built-In Enhancements (All Optional, Mix & Match)
Built-In Enhancements (All Optional, Mix & Match)
What It Means for You:
- Boost Retention: Caregivers who feel skilled stay longer and deliver higher-quality care.
- Reduce Risk: Hands-on labs cut fall incidents and compliance violations.
- Flexible Delivery: Choose virtual for scattered teams, in-person for hands-on skills, or a hybrid that blends both.
HCA Micro-Skills Workshops
Virtual · In-Person · Hybrid
Built-In Enhancements (All Optional, Mix & Match)
Built-In Enhancements (All Optional, Mix & Match)
Built-In Enhancements (All Optional, Mix & Match)
What It Means for You:
- Proactive QA Surveys
- Shift-Reliability Alerts
- Data-Integrity Safeguards – Daily system sweeps that flag duplicates or missing documentation.
People Before Process
People Before Process
People Before Process
What It Means for You:
Technology is our tool, never your hurdle.
We weave efficient, time-saving tech into every interaction—and wrap it in genuine human warmth—so families feel heard and your team feels fully supported.
Bilingual Support
People Before Process
People Before Process
What It Means for You:
Fluent English/Spanish specialists ensure language is never a barrier to high-quality care.
